Refund Policy

PLAIDRY Platform — plaidry.com

1. Scope

This Refund Policy governs the conditions, terms, and procedures under which refunds may be requested and processed for Consumers who purchase digital products or services through the PLAIDRY platform, accessible at plaidry.com.

HSU Holding LLC, the legal entity operating PLAIDRY, acts solely as a technology intermediary that facilitates the connection between Creators (sellers of digital products and services) and Consumers (purchasers). HSU Holding LLC does not produce, endorse, or guarantee the quality of any third-party digital content offered through the platform.

By completing a purchase on PLAIDRY, the Consumer acknowledges and agrees to the terms set forth in this Refund Policy. This policy forms an integral part of the platform's Terms of Service and should be read in conjunction with them.

2. Nature of Digital Products

Products and services offered through PLAIDRY are exclusively digital in nature. This includes, but is not limited to:

• Downloadable digital content (e-books, templates, design assets, software tools, media files)
• Digital guides, courses, tutorials, and educational materials
• Subscriptions to private channels, communities, or membership areas
• Access to exclusive groups, forums, or networking spaces
• Recurring services delivered in digital format (coaching sessions, consulting access, SaaS tools)

Due to the inherent nature of digital goods, all products and services are delivered immediately upon successful payment processing. Once digital content has been accessed, downloaded, or delivered, it cannot be "returned" in the traditional sense, as the Consumer has already received and consumed the product.

3. Waiver of Right of Withdrawal

In accordance with Article 16(m) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal does not apply to contracts for the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and their acknowledgement that they thereby lose their right of withdrawal.

Before completing any purchase on PLAIDRY, the Consumer is required to provide express consent through a clear and unambiguous affirmative action (checkbox confirmation) acknowledging the following:

3.1 Express Consumer Consent

This consent is recorded and timestamped in PLAIDRY's systems as part of the transaction record. Without this express consent, the purchase cannot be completed.

4. Cases Where Refund IS Applicable

Notwithstanding the waiver of the right of withdrawal described in Section 3, PLAIDRY recognizes that certain circumstances may warrant a full or partial refund. The following cases constitute valid grounds for a refund request:

4.1 Serious Technical Defects

A refund may be granted when the digital product or service suffers from a serious technical defect that renders it substantially unusable or inaccessible. This includes:

• Broken or expired download links that prevent the Consumer from accessing purchased content, provided the Consumer reports the issue within a reasonable timeframe and the Creator fails to remedy the situation
• Corrupted or damaged files that cannot be opened, executed, or used as intended, despite the Consumer using standard and compatible software or devices
• Persistent technical failures on the platform side that prevent delivery or access to the purchased product, where PLAIDRY's technical team confirms the failure is attributable to the platform or the Creator's configuration
• Subscription or membership access not granted despite successful payment confirmation, where the Consumer can demonstrate payment was processed but access was never provisioned within a reasonable period (typically 24 hours)

4.2 Conditions for Technical Defect Refunds

For a refund to be processed under this section, the following conditions must be met:

• The claim must be submitted within 14 calendar days from the date of purchase
• The Consumer must provide reasonable evidence of the technical defect (screenshots, error messages, screen recordings, or other documentation)
• PLAIDRY must be given the opportunity to verify the defect and, where possible, attempt to resolve the issue before processing a refund

5. Cases Where Refund is NOT Applicable

The following circumstances do not constitute valid grounds for a refund, and any claim submitted under these conditions will be denied:

• General dissatisfaction with content quality: The Consumer finds the digital product does not meet their subjective expectations regarding quality, depth, usefulness, or value. PLAIDRY does not guarantee that any product will meet the Consumer's personal standards or expectations.
• Buyer's remorse or change of mind: The Consumer no longer wishes to use the product or regrets the purchase decision after the transaction has been completed and the digital content has been delivered.
• Content already consumed or accessed: The Consumer has already downloaded, accessed, viewed, or otherwise consumed the digital product or service in whole or in substantial part.
• Technical issues on the Consumer's end: The product functions as intended, but the Consumer experiences issues due to incompatible hardware, software, operating system, internet connection, or failure to meet the stated technical requirements for the product.
• Failure to submit a claim within the deadline: The Consumer did not submit a refund request within the 14 calendar day period specified in Section 4.2.

6. Recurring Subscriptions

6.1 Auto-Renewal

Certain products on PLAIDRY are offered as recurring subscriptions (monthly, quarterly, annual, or other billing cycles). By subscribing, the Consumer authorizes PLAIDRY to charge the designated payment method automatically at the beginning of each billing cycle until the subscription is explicitly cancelled.

6.2 Cancellation

Consumers may cancel a recurring subscription at any time by contacting soporte@plaidry.com or through the account management tools provided on the PLAIDRY platform. Upon cancellation, the Consumer will retain access to the subscription content until the end of the current paid billing period. No further charges will be applied after cancellation takes effect.

6.3 No Partial Refunds

Cancellation of a recurring subscription does not entitle the Consumer to a pro-rata or partial refund for any unused portion of the current billing period. The Consumer has already received and had access to the digital service for the duration of the paid period.

6.4 Promotional or Minimum Commitment Subscriptions

Some subscriptions may include promotional pricing, discounted rates, or minimum commitment periods as a condition of the offer. Early cancellation of such subscriptions may be subject to additional terms, including but not limited to forfeiture of promotional pricing or billing for the remaining commitment period. These terms will be clearly disclosed to the Consumer before subscribing.

7. Claims Procedure

7.1 How to Request a Refund

To initiate a refund request, the Consumer must send an email to soporte@plaidry.com with the following information:

• Full name and email address associated with the PLAIDRY account
• Transaction ID or order confirmation number
• Date of purchase
• Detailed description of the issue or reason for the refund request
• Supporting evidence (screenshots, screen recordings, error logs, or other relevant documentation)

7.2 Response Times

• Acknowledgment: PLAIDRY will acknowledge receipt of the refund request within 48 business hours of submission
• Resolution: PLAIDRY will review, investigate, and communicate a final decision within 14 calendar days from the date of acknowledgment
• Refund processing: If a refund is approved, the refund will be processed within 14 calendar days from the date of approval

7.3 Refund Method

All approved refunds will be credited to the same payment method originally used for the purchase. PLAIDRY does not issue refunds via alternative payment methods, store credit, or cash equivalents unless required by applicable law or where the original payment method is no longer available.

8. Bank Chargebacks

PLAIDRY reserves the right to retain transaction records and evidence of digital delivery for a minimum period of 60 days following any purchase for the purpose of responding to chargeback disputes initiated by Consumers through their payment providers or financial institutions.

Consumers are strongly encouraged to contact PLAIDRY directly at soporte@plaidry.com before initiating a chargeback with their bank or payment provider. Filing a chargeback without first attempting to resolve the issue through PLAIDRY's claims procedure may be considered misuse of the chargeback process and may result in:

• Suspension or permanent termination of the Consumer's PLAIDRY account
• Loss of access to all previously purchased digital products and services
• Reporting of the incident to fraud prevention databases and payment processors

9. Consumer Protection

PLAIDRY is committed to complying with applicable consumer protection laws in all jurisdictions where it operates. The following resources are available to Consumers:

European Union

Consumers located in the European Union may access the Online Dispute Resolution (ODR) platform provided by the European Commission for the resolution of disputes arising from online transactions:

https://ec.europa.eu/consumers/odr

United States

Consumers located in the United States may file complaints with the Federal Trade Commission (FTC) regarding unfair or deceptive business practices:

https://www.ftc.gov

Nothing in this Refund Policy shall be construed as limiting or waiving any rights that Consumers may have under mandatory consumer protection legislation in their jurisdiction.

10. Contact

For any questions, concerns, or requests related to this Refund Policy, please contact us:

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